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Standard UK shipping is charged at £2.95 or free delivery when you spend over £30. Your parcel should typically arrive within 2-3 working days of being dispatched.

International shipping starts from £7.80 and increases with weight. To get an accurate price please add the items to your basket. I

f you are ordering from outside of the UK (now including the EU) you will be liable for any customs and imports charges on receipt of your goods.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return please make sure that your item is unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return please send a receipt or proof of purchase.


Full Money Back Guarantee

We're confident that you will be happy with your products but if for any reason you are not, we will happily refund your money in full or offer a full replacement. Please email:


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Montgomery and Evelyn, PO BOX 80, Tidworth, SP9 9AG, United Kingdom.

Once your return is received and processed we will send you an email to notify you that we have received your returned item. 

If you are approved then a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: Montgomery and Evelyn, PO BOX 80, Tidworth, SP9 9AG, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item we would recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item.